Customer Experience

Providing positive experiences with your brand and services will ensure retention of customers/patients and help to grow your business.

The starting point for providing great customer experience is to 'really' know your consumers/patients and use data and insights to innovate and design services that will delight them. It's about understanding how to deliver high quality, safe healthcare services and tools that meet consumer needs so they remain a long term client and refer new clients.

Consumer insights can be used to develop experiences and effective communications that are delivered at different points in the customer journey, increasing the likelihood of customer retention and building brand equity.


We assist with the following services:


  • Evaluating existing marketing and customer experience activities to identify opportunities for improvement

  • Marketing strategies that integrate with customer experience activities to deliver sustainable results.

Kind Words

"Michelle confidently presented at our Heart Foundation Walking Workshops on social marketing, community engagement and localised grass roots marketing strategies. This was a highly valued session and we would happily engage Michelle for future workshops."

Anna Campbell

State Coordinator, Heart Foundation Walking

Previous projects

Marketing strategy

fwards Strategy

fwards is a mobile app designed to improve the wellbeing of shiftworking health professionals.

Telehealth marketing

Launching Telehealth

The Better Health Generation had to launch new telehealth service for delivery of allied health services.

Health promotion

Marketing Campaigns

Queensland Walks hosts an annual event to celebrate walking throughout Queensland.

Seeking some independent

customer research?