Providing positive experiences with your brand and services will ensure retention of customers/patients and help to grow your business.
The starting point for providing great customer experience is to 'really' know your consumers/patients and use data and insights to innovate and design services that will delight them. It's about understanding how to deliver high quality, safe healthcare services and tools that meet consumer needs so they remain a long term client and refer new clients.
Consumer insights can be used to develop experiences and effective communications that are delivered at different points in the customer journey, increasing the likelihood of customer retention and building brand equity.
We assist with the following services:
Consumer research and analysis to inform strategy and service enhancements
Evaluating existing marketing and customer experience activities to identify opportunities for improvement
Marketing strategies that integrate with customer experience activities to deliver sustainable results.
"Michelle confidently presented at our Heart Foundation Walking Workshops on social marketing, community engagement and localised grass roots marketing strategies. This was a highly valued session and we would happily engage Michelle for future workshops."